At The Skin Philosophy, we are dedicated to providing our customers with a seamless shopping and delivery experience. This Shipping Policy outlines the terms and conditions for order processing, shipment, and delivery within the UAE. For international shipping, please contact our Customer Service team to check availability and shipping charges.

1.      Order Processing

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays in the UAE will be processed on the next business day.
• You will receive a confirmation email with your order details once your order is successfully placed.

2.      Shipping Methods, Charges and Timeframe

• Standard Shipping: Delivery is typically made within 2-4 business days.
• Express Shipping: Faster delivery options are available for an additional fee, typically delivering within 1-2 business days.
• Shipping charges depend on your delivery location, order weight, and the shipping method selected. Charges will be displayed at checkout before finalizing your order.
• Shipping charges depend on your delivery location, order weight, and the shipping method selected at checkout. These charges will be displayed at checkout before you confirm your order.
• Delivery timeframes are estimates and may be affected by factors beyond our control, such as weather, courier delays, or holidays.
• The Skin Philosophy is not liable for delivery delays caused by third-party courier services.

3.      Delivery Locations

• We deliver across the United Arab Emirates, including major cities such as Dubai, Abu Dhabi, Sharjah, and Ajman, as well as remote locations.
• Delivery to remote or outlying areas may require additional time and may incur extra charges, which will be communicated before dispatch.
• For international shipping, please contact our Customer Service team to check availability and shipping charges.

4.      Order Tracking

• Once shipped, you will receive a tracking number via email or SMS to monitor your package’s progress through the courier’s website.
• If tracking information is not received within 2 business days of order confirmation, please contact our Customer Service team.
• The Skin Philosophy cannot be held responsible for delays caused by third-party courier services.

5.      Delivery Attempts

• Couriers will attempt delivery twice. If delivery fails due to incorrect address or recipient unavailability, the order will be returned to us.
• Re-delivery may incur additional charges, which must be covered by the customer.

6.      Undelivered or Lost Packages

• If your package is undelivered or lost, contact us within 3 business days of the expected delivery date.
• We will coordinate with the courier service to resolve the issue and provide a replacement or refund, as appropriate.

7.      International Shipping

• International shipping is available upon request. Please contact us for specific details regarding charges, timelines, and customs regulations.
• Customs duties or taxes for international orders are the responsibility of the customer.

8.      Contact Us

If you have any questions or concerns about shipping, feel free to reach out to us: 
Email: support@theskinphilosophy.co
WhatsApp: +971 58 541 6866

Thank you for choosing The Skin Philosophy. We are committed to delivering authentic Korean beauty products to your doorstep with efficiency and care.