FAQ's
Orders:
How can I place an order on The Skin Philosophy?
Placing an order is simple! Browse our selection of authentic Korean skincare and beauty products, add your favorites to the cart, and proceed to checkout. Enter your details, select a payment method, and confirm your order. You’ll receive an email confirmation once your order is placed.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placement, provided they haven’t been processed for shipping. Contact our customer support team immediately with your order details for assistance.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS. Use this number on our website’s Order Tracking page to check the real-time status of your shipment.
What should I do if I receive the wrong or a damaged product?
If you receive an incorrect or damaged item, contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund as per our return policy.
Shipping & Returns:
What are the shipping options available on The Skin Philosophy?
We offer standard and express shipping options for domestic and international orders. Shipping times and costs vary based on location, and you can view the estimated delivery time at checkout.
How long does it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping takes 5-7 business days, while express shipping delivers within 2-4 business days, depending on your location.
What is The Skin Philosophy’s return policy?
We accept returns and exchanges on unused, unopened products within 7 days of delivery. Items must be in their original packaging with proof of purchase. Certain items like sheet masks and opened skincare are non-returnable for hygiene reasons.
How do I initiate a return or exchange?
To request a return or exchange, contact our customer support team with your order details. Once approved, ship the item back to us, and we’ll process a refund, store credit, or replacement as per your request.
What should I do if my package is lost or delayed?
If your package is delayed beyond the estimated delivery date, check the tracking information first. If it appears lost or hasn’t been updated for an extended period, contact us immediately for assistance with a refund or reshipment.
Payment:
What payment methods does The Skin Philosophy accept?
We accept credit and debit cards (Visa, Mastercard), digital wallets, and bank transfers for secure and hassle-free transactions. Additional local payment options may be available depending on your region.
Is my payment information secure?
Yes, we use encrypted payment gateways and SSL security to ensure that all transactions are safe and your personal information remains protected.
Why was my payment declined?
Payment failures may occur due to insufficient funds, incorrect card details, or bank security restrictions. If your payment is declined, try another payment method or contact your bank for assistance.