At The Skin Philosophy, we are committed to providing our customers with high-quality, authentic Korean skincare, beauty, and cosmetic products. The Skin Philosophy is a subsidiary of TradewithARS Private Limited, a registered company in the United Arab Emirates, the United Kingdom, and Pakistan.

If you are not satisfied with your purchase or receive a damaged item, we offer a straightforward return and exchange process in compliance with UAE consumer protection laws. This policy outlines the conditions and procedures for returning or exchanging skincare products purchased from our store.

To initiate a return or exchange, please contact our Customer Service team within 48 hours of receiving the product.

1. Eligibility for Return or Exchange

Skincare products may be eligible for return or exchange under the following conditions:

• Returns and exchanges are only accepted within 7 days of the delivery date.
• Defective or Damaged Products: Products that are damaged during delivery or are found defective at the time of opening the package.
• Incorrect Product Delivered: If the delivered product does not match the order, either in type, size, or variant.
• Unopened and Unused Products: If the product is in its original packaging, unopened, unused, and the seal is intact, you may request a return or exchange within 7 days of receiving the item.

Note: Due to the nature of skincare products, items that have been opened, used, or tested cannot be returned or exchanged for health and hygiene reasons unless there is a defect.

2. Timeframe for Return or Exchange

• Requests for return or exchange must be made within 7 days of receiving the product.
• Proof of purchase (receipt/invoice) must be provided when initiating the return or exchange process.

3. Non-Returnable Items

The following products cannot be returned or exchanged:

• Products that have been opened, used, or have the seal broken.
• Products purchased during special promotions or sales.
• Products not in their original packaging.
• Products that were damaged due to customer misuse, neglect, or improper storage.
• Shipping fees are non-refundable unless the return is due to our error.

4. Process for Returns or Exchanges

• Contact Customer Service: Notify our customer service team within 7 days of receiving your order by emailing [email address] with your order number, the item(s) you wish to return or exchange, and a clear explanation of the issue.
• Provide Proof: Attach any required documentation, proof of purchase, and images of damaged/incorrect products to support your claim.
• Approval Confirmation: Upon receiving your return or exchange request, we will evaluate the condition of the product based on the information you provide. If necessary, you may be required to return the item for inspection. Once approved, you will receive a confirmation email with instructions for the return or exchange.
• Return Shipping: Return shipping costs are the customer’s responsibility unless the return is due to damaged or incorrect items. We recommend using a trackable shipping method as we are not responsible for items lost in transit.
• Return or Exchange: For returns, you will be refunded according to the method of payment used during purchase. For exchanges, a new product will be shipped to you at no additional cost.

5. Shipping and Handling

• Return Shipping Costs: If the return is due to a defect, damage, or incorrect product delivered, we will cover the return shipping costs. Otherwise, the customer is responsible for the return shipping costs.
• Refund for Return Shipping: Refunds for return shipping will only be made if approved by our customer service team.
• Processing Time: Returns or exchanges will be processed within 7-10 business days of receiving the returned item.

6. Refund Policy

• Refund Method: Refunds will be made to the original payment method (credit/debit card, bank transfer, or cash on delivery).
• Refund Timeline: Refunds will be processed within 7-10 business days after the returned product is received and inspected.
• Partial Refunds: In certain situations, partial refunds may be granted for returned items that do not meet the full return criteria.

7. Customer Responsibilities

• Ensure the product is packaged securely for return to avoid any damage during transit.
• Provide all necessary documents such as the original receipt or proof of purchase.

8. Legal Compliance

This return and exchange policy complies with UAE Federal Law No. 15 of 2020 on Consumer Protection. In cases where disputes arise, we adhere to the legal procedures set out by the UAE consumer protection authorities.

9. Contact Information

For any queries or assistance, please reach out to our customer service team:
Email: support@theskinphilosophy.co
WhatsApp: +971 58 541 6866

Thank you for choosing The Skin Philosophy. Our team is dedicated to providing you with quality products and excellent service.