1. Introduction

Welcome to The Skin Philosophy. These terms and conditions apply to all users of this website, theskinphilosophy.co (the “Website”). By accessing or using our Website and services, you agree to comply with and be bound by these terms. If you disagree with any part of these terms, please refrain from using our Website.

2. Eligibility to Use

By using our Website, you confirm that you are at least 18 years of age or accessing the Website under the supervision of a guardian who is over 18 years of age. Users must comply with all applicable laws and regulations in the United Arab Emirates (UAE).

3. Product Descriptions

We strive to provide accurate information on our products, including descriptions, ingredients, and images. However, we cannot guarantee that all details are entirely accurate, complete, or current. If you find an error, please notify us, and we will correct it promptly.

4. Pricing and Payment

All prices are listed in United Arab Emirates Dirhams (AED) and include applicable taxes unless stated otherwise. We reserve the right to adjust prices at any time without prior notice. Accepted payment methods include Visa, Mastercard, local bank transfers, and cash on delivery (COD).

4.1. Order Confirmation

Once an order is placed, you will receive an order confirmation email. Please note that order acceptance is subject to product availability. In case of any issues, our customer service team will inform you promptly.

5. Shipping and Delivery

We offer shipping across the UAE. The estimated delivery time is between 2-5 business days. Delivery times may vary due to unforeseen circumstances or public holidays.

5.1. Shipping Charges

Shipping charges will be calculated at checkout and vary based on the delivery location. Occasionally, we may offer free shipping promotions.

5.2. Risk of Loss

All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the designated shipping carrier.

6. Returns, Refunds, and Exchanges

Your satisfaction is important to us. However, due to the nature of skincare products, returns and exchanges are accepted only under specific conditions.

6.1. Return Conditions

• Eligibility: Items must be unused, unopened, and in their original packaging.
• Timeframe: Returns must be initiated within 7 days of receiving the order.
• Process: Contact our customer service team at [email address] to initiate a return. You will be responsible for return shipping fees unless the item was damaged or incorrect upon receipt.

6.2. Refunds

Approved refunds will be processed within 14 days. Refunds will be credited to the original payment method or through store credit.

7. Use of Products

All products on our Website are for external use only and are not intended to diagnose, treat, cure, or prevent any disease. Please conduct a patch test before use to avoid any adverse reactions. We are not responsible for any reactions due to allergies or improper use of the products.

8. Limitation of Liability

To the fullest extent permitted by UAE law, The Skin Philosophy disclaims all liability for any damages, including but not limited to direct, indirect, incidental, punitive, or consequential damages arising from your use of the Website or purchase of products.

9. Intellectual Property

All content, including images, text, graphics, logos, and icons, on the Website are the property of [Your Skincare Store’s Name] and protected by UAE copyright and trademark laws. Unauthorized use of our intellectual property is strictly prohibited.

10. Privacy Policy

Please refer to our Privacy Policy for information on how we collect, use, and disclose customer information.

11. Changes to Terms and Conditions

We reserve the right to update or modify these terms at any time without prior notice. Changes will be effective once posted on the Website. It is your responsibility to review these terms periodically.

12. Governing Law and Jurisdiction

These terms shall be governed by and construed in accordance with the laws of the UAE. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in the UAE.

13. Contact Information

For questions about these terms and conditions, please contact us at:

Email: support@theskinphilosophy.co
WhatsApp: +971 58 541 6866